Do you sell your wood products to anyone and is there a minimum?
Yes, we sell to anyone, designer, woodworker or homeowner. There are no minimum quantities. How can I purchase product from you?
There are four ways in which you can place an order with us at Classic Designs.
- Contact us at 800-748-3480 and place an order directly with one of our knowledgeable customer service representatives.
- Fax an order through to us at (802) 748-4350.
- Place an order here on the website.
- Mail your order to us at 84 Central Street, St. Johnsbury VT 05819-2326.
We accept MasterCard, VISA, American Express, & Discover credit cards, checks, and money orders. When can I expect my credit card to be charged?
Once your order has been processed your credit card will be charged. Orders placed through our Custom Department for Custom Legs or Custom Table Base Kits must be prepaid and are nonrefundable.
When can I expect credit on something that I have returned?
Once we have received your return, in good condition, back at our facility, allow 7-10 business days for credit to be issued.
Does your company charge sales tax?
We only charge sales tax when our customers actually purchase at our facility here in Vermont or when orders are shipped to Vermont, unless we have your Vermont Resale and Exempt Organization Certificate of Exemption on file.
Can I purchase a gift certificate for someone?
We do offer gift certificates. If you wish to purchase a gift certificate please contact our Customer Service Department at 800-748-3480 and a representative will be happy to assist you.
What does your guarantee have to offer me?
We pride ourselves on the quality of our product and we guarantee everything we sell for 30 days. This allows you the opportunity to examine the craftsmanship of the Classic Designs product line. In the event that you are not completely satisfied contact our Customer Service Department at 800-748-3480.
Do you offer discounts on large orders?
Classic Designs offers a commercial client program. For details, please click: Volume Discounts.
Can you do custom work?
We can modify almost any turned part we sell or create a custom turning or base kit from your design, pattern part or drawing. We can also manufacture base kits for a custom table, kitchen island or vanity. There are no minimum quantities. Call or visit our Custom Turning or Custom Base Kit Departments and we'll get back to you with a quote.
What grit is your product sanded to?
All our products are sold without finish. They are sanded, and are suitable for painting, staining and varnishing. At Classic Designs we utilize 180 grit sandpaper. Some prep work may need to be completed before finishing your product.
How do I attach bun feet ?
You can easily attach bun feet to your project with dowel screws and hanger bolts. Order our Bun Foot Hardware Service and have either style screw installed in your bun foot, screws are also sold separately. Dowel screws have wood threads at both ends. Hanger bolts are machine threaded at one end with wood threads on the other and are supplied with a nut and washer.
Do you provide tabletops?
We don’t supply tabletops because we prefer to concentrate on wood turning. We recommend that you find a local craftsman to build your tabletop.
Can I get a replacement for a broken furniture part from you?
Call or visit our Custom Turning Department and we'll get back to your with a quote.
Can I purchase different sized round aprons than shown?
We currently only offer four sizes of round table aprons as shown on both our website and in the Classic Designs Catalog.
Are your bedpost mortised?
We do not mortise bedposts to accept headboard, footboard or side rail tenons.
What is the largest apron we can ship?
The largest custom apron we can ship is 88” with the tenons included in that measurement.
How are your products shipped?
Currently all of our products are shipped through The United Parcel Service and FedEx. We offer ground, next-day air, second-day air, and three-day select. Large orders ship common carrier. Call our Customer Service Department at 800-748-3480 for shipping rates outside the continental U.S.
Can I check the status of my order on line?
At this time you would not be able to check the status of your order on the Internet. However, we have a very knowledgeable and courteous Customer Service Department who will answer any questions you may have regarding your order.
What if the product is not what I want once I receive it?
We know it’s sometimes necessary to exchange or return an item. Call to advise us before making the return. Please have your invoice handy. All goods must be returned to us in original condition. Items damaged as a result of poor handling or packing will not be credited. A restocking fee of 20% will be charged after 30 days. We do not accept returns after 60 days. If you request a replacement we’ll charge you for the new item. Once we receive your return in good condition, we’ll credit you for the cost of the original item.
Can I change the legs in a table base kit to a different style or change the size of the table base?
Stock kits cannot be modified. However, call or visit our Custom Base Kit Department and we'll get back to you with a quote for a kit to your specifications.
Can you provide a leg made from a different type of wood then it is offered?
Yes, call or visit our Custom Turning Department and we'll get back to you with a quote.
What wood would be best to antique?
We recommend any of our softer woods such as our maple or pine for antiquing.
What does laminated mean?
Laminated refers to pieces of wood that are glued together to make a larger turning square, then turned in order to achieve the dimensions required for the finished product.
Do the knots in the pine legs need to be treated or sealed before being stained?
If you are going to paint the legs or aprons you should prime them first. The reason we recommend the priming is because we do not want the knots to bleed through.
Can you guarantee me sap free cherry?
We guarantee 25% or less sap in our cherry wood. We are unable to hand select for sap-free cherry.
What are some of the characteristics of the wood you carry?
Click on this link About Our Wood to read about the wood we use, and to see unfinished samples of the species.
How difficult is it to assemble your kits?
Our base kits are worry and hassle free. Most kits can be assembled and ready for finishing in less than 45 minutes. The Windsor chair kits are for experienced woodworkers only.
What is the difficulty level of your Windsor chairs?
On a scale of one through four, these are definitely a four!
Can I purchase the shelf separately if I want a larger vanity kit?
We do not at this time offer the shelf separately.
Which corner bracket kits should be used for what legs?
We offer four types of corner brace kits. The three kits in the 509 Series are all made of hardwood and are designed for medium, large and extra-large legs. We also offer a metal brace kit, the 509-CB. We recommend this kit for any of our Carved Queen Anne Legs. However, this kit can be used for any leg up to 3 ½ inches in width.