Do you sell your wood products to anyone and is there
Yes, we sell to anyone, designer, woodworker or homeowner. There are no minimum
How can I purchase product from you?
There are four ways in which you can place an order with us at Classic Designs.
- Contact us at 800-748-3480 and place an order directly with one of our knowledgeable
customer service representatives.
- Fax an order through to us at (802) 748-4350.
- Place an order here on the website.
- Mail your order to us at 84 Central Street, St. Johnsbury VT 05819-2326.
We accept MasterCard, VISA, American Express, & Discover credit cards, checks,
and money orders.
When can I expect my credit card to be charged?
Once your order has been processed your credit card will be charged. Orders placed
through our Custom Department for Custom Legs
or Custom Table Base Kits must be prepaid and
When can I expect credit on something that I have returned?
Once we have received your return, in good condition, back at our facility, allow
7-10 business days for credit to be issued.
Does your company charge sales tax?
We only charge sales tax when our customers actually purchase at our facility here
in Vermont or when orders are shipped to Vermont, unless we have your Vermont Resale
and Exempt Organization Certificate of Exemption on file.
What does your guarantee have to offer me?
We pride ourselves on the quality of our products. In the event that you are not completely satisfied
contact our Customer Service Department at 800-748-3480.
Do you offer discounts on large orders?
Classic Designs offers a commercial client program. For details, please click: Volume Discounts.
Can you do custom work?
We can modify almost any turned part we sell or create a custom turning or base
kit from your design, pattern part or drawing. We can also manufacture base kits
for a custom table, kitchen island or vanity. There are no minimum quantities. Call
or visit our Custom Turning or
Custom Base Kit Departments and we'll get back to you with a quote.
What grit is your product sanded to?
All our products are sold without finish. They are sanded, and are suitable for
painting, staining and varnishing. At Classic Designs we utilize 180-grit sandpaper
on all components. Tabletops are sanded with 150-grit. Some prep work may need to
be completed before finishing your product.
How do I attach bun feet ?
You can easily attach bun feet to your project with
Dowel screws and
Hanger bolts. Order your bun feet with the installation or just the
What's the difference between Hanger Bolt and Dowel Screw hardware?
screws have wood threads at both ends and screw directly into the wood.
bolts are machine threaded at one end with wood threads on the other and
are supplied with a nut and washer.
Can I get a replacement for a broken furniture part from you?
Call or visit our Custom Turning Department
and we'll get back to your with a quote.
Are your bedpost mortised?
We do not mortise bedposts to accept headboard, footboard or side rail tenons.
What is the largest apron we can ship?
The largest custom apron we can ship is 88” with the tenons included in that measurement.
How are your products shipped?
Currently all of our products are shipped through The United Parcel Service and
FedEx. We offer ground, next-day air, second-day air, and three-day select. Large
orders ship common carrier. Call our Customer Service
Department at 800-748-3480 for shipping rates outside the continental U.S.
Can I check the status of my order on line?
At this time you would not be able to check the status of your order on the Internet.
However, we have a very knowledgeable and courteous
Customer Service Department who will answer any questions you may have regarding
What if the product is not what I want once I receive it?
We know it’s sometimes necessary to exchange or return an item. Call to advise us
before making the return. Please have your invoice handy. All goods must be returned
to us in original condition. Items damaged as a result of poor handling or packing
will not be credited. A restocking fee of 20% will be charged after 30 days. We
do not accept returns after 60 days. If you request a replacement we’ll charge you
for the new item. Once we receive your return in good condition, we’ll credit you
for the cost of the original item.
Can I change the legs in a table base kit to a different style or change the
size of the table base?
Stock kits cannot be modified. However, call or visit our
Custom Base Kit Department and we'll get back to you with a quote for a
kit to your specifications.
Can you provide a leg made from a different type of wood then it is offered?
Yes, call or visit our Custom Turning Department
and we'll get back to you with a quote.
What wood would be best to antique?
We recommend any of our softer woods such as our maple or pine for antiquing.
What does laminated mean?
Laminated refers to pieces of wood that are glued together to make a larger turning
square, then turned in order to achieve the dimensions required for the finished
Do the knots in the pine legs need to be treated or sealed before being stained?
If you are going to paint the legs or aprons you should prime them first. The reason
we recommend the priming is because we do not want the knots to bleed through.
Can you guarantee me sap free cherry?
We guarantee 25% or less sap in our cherry wood. We are unable to hand select for
What are some of the characteristics of the wood you carry?
Click on this link About Our Wood to read about
the wood we use, and to see unfinished samples of the species.
How difficult is it to assemble your kits?
Our base kits are worry and hassle free. Most kits
can be assembled and ready for finishing in less than 45 minutes.
Can I purchase the shelf separately if I want a larger vanity kit?
Yes, you can order a shelf to your measurements on our table top page here.
Which corner bracket kits should be used for what legs?
We offer four types of corner brace kits. The three kits in the
509 Series are all made of hardwood and are designed for medium, large and
extra-large legs. We also offer a metal brace kit, the
508-CB. This kit can be used for any leg up to 3 ½ inches in width.